Stuck? Let’s fix it.
Most answers are below. If not, write to us: a person reads every message.
Contact us
E-mail support@uncked.com, or in the app go to Settings → Contact support. Include your app version and phone model (Settings → About) so we can help faster.
Quick fixes
TikTok won’t let me log in. Use “Use TikTok app” when it is offered. Avoid repeated attempts: “too many attempts” can lock you out for 1 to 24 hours. The QR code and phone or e-mail login are alternatives.
My cleanup paused. TikTok quietly limits rapid changes. Uncooked waits 10 to 60 minutes and resumes on its own. After several pauses it stops for the day to keep your account safe.
Reposts came back after a refresh. TikTok caches profile tabs for 24 to 72 hours. Rescan after a day before removing again.
My invite or promo code doesn’t work. Codes are 4 to 16 letters and numbers. An invite code works any time, but only once per person and once per TikTok account, and never your own. Promo codes expire and have a maximum number of uses.
Subscriptions and refunds
- iPhone: Settings → your name → Subscriptions → Uncooked → Cancel subscription. Refunds: reportaproblem.apple.com.
- Android: Google Play Store → your profile picture → Payments & subscriptions → Subscriptions → Uncooked → Cancel. Refunds follow Google Play’s refund policy.
- New phone? Open the plans screen in the app and tap Restore purchases, with the same store account.
- Deleting the app does not cancel a subscription. We cannot issue refunds ourselves: Apple and Google decide them.
Your account and data
Read the privacy policy and the terms of use, or delete your account.
Legal notice
| Publisher | ANYKA LLC, a Wyoming limited liability company (United States) |
|---|---|
| Registered agent address | 30 North Gould Street, Ste R, Sheridan, WY 82801, United States |
| Publication director | [name of the manager of ANYKA LLC] |
| Contact | support@uncked.com |
| Host | Cloudflare, Inc., 101 Townsend Street, San Francisco, CA 94107, United States |
TikTok is a trademark of ByteDance Ltd. Uncooked is not affiliated with, endorsed or sponsored by TikTok or ByteDance. This website sets no cookies and uses no trackers.